Refunds and cancellation

Last updated 25 SEP 2026

If we cannot produce a report after you pay, we refund the full amount automatically. You do not need to ask. The refund goes back to the card that you used.

Subscriptions can be cancelled at any time from the billing portal. A monthly plan continues to the end of the month that you paid for. A yearly plan continues to the end of the year that you paid for.

Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees. If a report has a major failure, you can ask us for a refund or for a new report.

Refunds are usually processed within 5 business days of the failure.